Regent Seven Seas Cruises
General COVID-19 Coronavirus Travel Advisory
Updated as of Apr 10, 2020
GENERAL TRAVEL ADVISORY
The safety, security and well-being of our guests, crew and communities we visit is our number one priority.
Regent Seven Seas Cruises continues to closely monitor the COVID-19 coronavirus situation and the global health environment. With COVID-19 continuing to impact communities and ports around the globe, we have extended our voluntary temporary suspension of voyages embarking through May 14, 2020. We plan to recommence operations beginning May 15, 2020. For more information for impacted guests on these voyages, click here.
We are committed to taking all appropriate steps and actions to combat the spread of COVID-19 and are working closely and in partnership with local, state, federal and global agencies. While this may result in additional future changes, please know our teams are working around the clock to do what is right by our guests and travel partners. We continue to monitor this situation closely and will provide additional updates as they are available.
To ensure guests feel confident about sailing with Regent, we expanded Regent Reassurance to include all existing and new reservations made by May 31, 2020 on Regent Seven Seas Cruises voyages embarking on or before December 31, 2020, guests who have paid in full have the option to cancel up to 48 hours prior to departure date and receive a 100% Future Cruise Credit, which can be applied to any new reservation within one year on any Regent voyage sailing before December 31, 2022.
Please check back for regular updates.
Subject: A Message from President & CEO Jason Montague
I’d like to share an important update on Regent Seven Seas Cruises’ response to COVID-19. With COVID-19 impacting communities around the globe, we have decided after collaboration with federal officials to voluntarily suspend cruise voyages, effective immediately for 30 days. This voluntary action covers voyages with embarkation dates from March 13 to April 11, 2020. We will plan to recommence operations on voyages embarking after April 12, 2020.
The health, safety and well-being of our guests and crew is our highest priority. While Regent Seven Seas Cruises has not had any confirmed cases of COVID-19 across our five-ship fleet and is taking this measure in an abundance of caution, we felt it necessary to do our part and contribute to efforts to contain the spread of the virus.
We greatly appreciate the understanding of our valued guests during these fluid, unprecedented and challenging times.
Guests on voyages that are underway will conclude and they will be disembarked as soon as possible and we will assist with travel arrangements home.
Guests who are currently booked on voyages with embarkation dates from March 13 to April 11, 2020 are asked to contact their Travel Advisor or our reservation team via the phone numbers listed below.
All guests on impacted voyages will receive a 125% refund of the fare paid in the form of a Future Cruise Credit, which can be applied toward any future cruise through December 31, 2022.
For guests who wish to not avail themselves of the 125% Future Cruise Credit, a 100% refund of the fare paid will be reimbursed to the original form of payment within 90 days of guests’ request
Working closely and in partnership with local, state, federal and global agencies, we are committed to taking all appropriate steps and actions to combat the spread of COVID-19.
We look forward to welcoming you on board in the future so you can once again explore the world’s most amazing destinations while returning home to the comfort and care of Regent’s ships and crew. Thank you for being such an important member of our Regent family.
Sincerely,
Jason Montague
President & CEO
Regent Seven Seas Cruises
Source : Regent Seven Seas
Date : 13/03/20