When you make a booking with us via our website, you enter into a contract the Cruise Line or Tour Operator of your choice with Vision Cruise acting as agents on their behalf. Terms and Conditions of the Tour operator or Cruise Line vary from company to company, and will be sent to you along with your confirmation invoice. If you wish to review these prior to booking, please contact us, at the address below, and we will send a copy to you. When you book through this website, it is deemed that you agree to the operators terms and conditions.

Registered office:
Cruise Savers Pty Ltd
Trading As Vision Cruise
PO BOX 915, Woy Woy, Australia
ABN: 71149932785

AFTA, ATAS & CLIA Member

When you book a Vision Cruise, Vision Choice or Vision Plus package holiday, the following Terms and Conditions apply:

1. Making Your Booking and Your Contract
   a) Bookings can be made in person at our offices (address above), by telephone 02 9913 2917 or via our website (www.visioncruise.com.au), availability on all departures can be checked via the methods above. When paying for your cruise holiday please be aware that for Visa & Mastercard Credit cards there’s a 1.5% fee,  and for American Express there is a 2% Fee. No charges are applicable to any bookings paid via Debit Card, bank trasnfer or cheque. If you make a booking more than fifteen weeks before departure, you can either pay a deposit (the amount of which will be specified at the time of booking) per person or the full balance of the cruise holiday. The full balance will be required at least sixteen weeks before departure. If you book within sixteen weeks of departure, the full balance is due immediately. Please ensure that at the time of booking you take out adequate insurance cover.
2. b) If you fail to make any payments when due, we have the right to treat your booking as cancelled by you at any time up to the date of departure and to levy the cancellation charges of up to 100% of the total holiday cost. No reminders will be sent. All monies paid to the agent will be forwarded to us, Vision Cruise. On receipt of deposits/balance of your holiday, we will issue our confirmation/final invoice which will be sent either directly to you or via the agent. If it is sent to the Agent we will request the Agent to forward the confirmation/final invoice to you within 7 days and will make all reasonable efforts to ensure that the Agent complies with this request. If we need to make a request for extra/alternative space, an administration fee per booking/per request may be charged.
3. c) Upon receipt of your booking form and deposit/balance we will issue a confirmation and send this to you directly or via the Agent. A binding contract is made as soon as we dispatch a confirmation to you or the Agent. If it is sent to the Agent we will request the Agent to forward the confirmation/final invoice to you within 7 days and we will make all reasonable efforts to ensure that the Agent complies with this request. Please check your confirmation together with all tickets and other documentation carefully as soon as you receive them and contact the Agent or ourselves direct if you think any details are incorrect. We regret we cannot accept any responsibility if you fail to notify us of any problems straight away. Your contract with us is governed by Australian law and is subject to the exclusive jurisdiction of the Courts of Australia.
4. d) All monies paid by clients direct to an agency is at all times held on behalf of Vision Cruise until the transference of such monies to Vision Cruise.
5. Passports, Visas and Health Requirements
   You must ensure that you have all the necessary passport, visa and any other documentation are in place before you commence your holiday. Please note that Vision Cruise are unable to arrange insurance, this will need to be done by yourself prior to departure.
6. The Price of Your Holiday
   The price of your holiday is based on known costs as at the date of Confirmation Invoice and Exchange Rates. The price of your holiday is subject to surcharges in the event of increases in transportation costs i.e. fuel, scheduled air fares and any other airline surcharges which are part of the contract between the airline (and their agents) and the tour operator/organiser. All prices shown are correct at the time of issue, prices can often vary and change depending on departures – please call us for more information.
7. Changes or Cancellation by You
   If you wish to make any changes to your booking after a contract has come into existence, we will endeavour to assist if we can. For changes requested more than fifteen weeks before departure, an administration fee per person may be payable if we can make the change. For changes requested less than sixteen weeks before departure, the cancellation charges set out below will be payable unless otherwise specified. We will treat the changed arrangements as a new booking. There will be a $50 per person cancellation charge applicable to any booking made with Vision Cruise. For Vision Packages (A cruise with extra elements) cancelled by you, there will be a charge of $250 per person applicable, to cover any additional costs. If the Cruise Line change any part of the itinerary or cancel the cruise, and you then choose not to accept the changes offered, and cancel, this would also incur administration charges up to $250 per person.

Cancellation charges to compensate us for our estimated losses and expenses are calculated from the date we receive your written notification. Cancellation charges vary depending on the operator. If some but not all party members cancel, additional charges may be payable by the remaining members e.g. under-occupancy charges. The above cancellation charges apply unless otherwise specified at the time of booking.

5. Changes by Us
   We hope and expect to provide all services (including the intended operator of the aircraft, aircraft type and airport destination) as confirmed to you at the time of booking. However, these arrangements are often planned many months prior to departure and changes may occasionally be necessary due to reasons outside of our direct control. Unfortunately, we must reserve the right to make changes to holidays and brochure details both before and after your booking is confirmed. Changes are treated either as ‘minor’ or ‘significant’.
6. a) A significant change is: (i) a pre-departure change of your Australian check-in airport , (ii) change of your destination region, (iii) change of your accommodation to that of a lower category or (iv) change of your time of departure or return by more than 12 hours.
7. b) A minor change is any other change such as: (i) type of aircraft, (ii) aircraft operator or (iii) change in accommodation to an equivalent or higher local classification etc. For example, we will not inform you of minor schedule changes if the times change by less than 30 minutes. We have the right to make minor changes at any time and we will endeavour to inform you of these changes, but we are not obliged to do so before departure or to pay you any compensation nor do you have a right to cancel without penalty.

If we have to make a significant change, we will advise you or the agent as soon as possible and offer you the choice of: (i) accepting the changed arrangements; or (ii) purchasing another holiday from us (with you paying the difference if it is more expensive if requested or receiving a refund if it is cheaper); or (iii) cancelling your holiday and receiving a full refund of all payments made to us.

In addition, we will pay you compensation, except where we have to cancel as a result of unusual and unforeseen circumstances beyond our control (such as those mentioned in Clause 7), the consequences of which could not have been avoided even with all due care. Please note, you must let us know within 10 days which alternative you would like to accept. Compensation per person for the period before scheduled departure within which a significant change is notified to you or your agent.

6. Cancellation by Us
   We must reserve the right to cancel a holiday. If we have to cancel for some reason other than failure to pay on your part we will offer you the choice of purchasing another holiday from us (with you paying any difference if it is more expensive and if requested, or receiving a refund if it is cheaper) or receiving a full refund of all monies paid to us. In addition we will pay you compensation, except where the cancellation is made as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even with all due care. All holidays operate subject to a minimum number of bookings. We will not however cancel for lack of numbers less than eight weeks before departure. Very rarely, we may be forced to curtail your holiday after departure where a ‘force majeure’ situation (such as those described in Clause 7) arises. In this situation we regret that we cannot make any refunds, pay any compensation or be responsible for any costs or expenses incurred by you as a result.
7. Force Majeure
   We regret that we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by reasons or circumstances amounting to ‘force majeure’. Circumstances amounting to ‘force majeure’ include any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid such as, for example, war or threat of war, civil strife, natural or nuclear disaster, industrial dispute, epidemics and health risks, terrorist activity, technical problems to transport, adverse weather conditions, airport closures, fire and all similar events.
8. Dealing with Complaints
   Most problems can be sorted out straight away if we know about them. If you have a complaint you must advise our representative straight away. You must also inform the relevant supplier immediately (e.g. hotel). If there is no representative and the problem is a serious one which cannot be resolved to your satisfaction, you must contact our local agent, and if we do not have a local agent, you must contact us directly. If possible, you should obtain a Holiday Report Form from our representative which should be completed and returned to him/her. If you wish to follow up your complaint, you must write within 28 days of your return from holiday to: the Passenger Relations Manager, Vision Cruise (registered office: Suite 223, 117 Old Pittwater Road, Brookvale NSW 2100), quoting your booking reference number. We will then investigate your complaint. We regret we cannot accept any liability in relation to any complaint or problem if you fail to notify us strictly in accordance with this paragraph.
9. Our Responsibility for Your Holiday
   i) We accept responsibility if the holiday arrangements we agree to provide are not supplied as described, or to a reasonable standard (except where Clause 7 applies). We further accept responsibility for the acts and omissions of our employees, agents, suppliers and sub-contractors (providing they were at the time performing duties authorised by us) except where death or personal injury results (see (ii) below). The maximum amount of compensation we will consider paying under this paragraph is limited to a refund of the cost of your holiday, a refund of any directly attributable expenses and a daily sum of $50.00 per person. The maximum applies where everything has gone wrong and you have obtained no enjoyment from your holiday whatsoever.

For all claims, our liabilities in respect of air, sea, road and rail carriers and providers of accommodation are limited as if we were carriers or providers of accommodation within the relevant International Conventions. Further, it is a condition of our acceptance of liability that you notify us of any claim in accordance with Clause 8. In addition, if any payment is made, you must assign to ourselves or our insurers any rights that you may have to pursue any third party and must also cooperate with ourselves and our insurers.

10. Behaviour
    If, in the opinion of ourselves, any airline pilot, accommodation manager or other person in authority, you are behaving in such a way as to cause danger, distress or annoyance to others or damage to property, your holiday arrangements may be terminated by either ourselves or the supplier concerned. In this situation, we will have no liability to you and will not be responsible for making any refunds, paying any compensation or meeting any costs or expenses incurred as a result. Further, you must meet any expenses we incur as a result of your behaviour.
11. Data Protection
    In order to confirm your booking, it is necessary for us to take certain information from you, including your name, address, date of birth, other personal details and financial details. With the exception of your name and any medical/dietary requirements, all information given to us will be kept confidential and not passed on to any third party. At the time of booking, you will be asked if we may use your details to contact you with future offers. You are under no obligation to accept our invitation. All offers are sent directly from Vision Cruise or our partner companies.
12. Guests with Special Needs
    Vision Cruise act as agents for transport and accommodation suppliers, who offer many differing services for people who may need special assistance or facilities. If you require any airport or airline assistance (e.g. due to disability), or special facilities on board a cruise (such as guaranteed ground floor rooms etc) please call our administration department on 02 9913 2917 BEFORE you book, to ensure the airline and accommodation provider have suitable arrangements for you. Certain airlines have restrictions on the number of disabled passengers they carry per flight, for health and safety reasons, and if you do not inform us before booking, and consequently your booking has to be cancelled, Vision Cruise can not be held responsible for any financial loss.
13. Suppliers Conditions
    Most of our suppliers have Conditions of Contract which affect the provision of your holiday. These Conditions may limit or exclude the suppliers liability to you, often in accordance with International Convention. Copies of these conditions are available from us on request.

Vision Cruise
Suite 223,
117 Old Pittwater Road,
Brookvale,
NSW 2100
Australia

14. Vision Choice will state exact inclusions with each individual quote

Some quotes may not include all Cruise, Hotel Stay, Flight, Transfer and Luggage. This will be stated on the quote what is included. We can always add these on if not included. Majority if our Cruise & Stay Holidays do include the above.

Please note prices on the search results page may very to prices on the cruise deal page. The prices on the search results page are from flat files and when you click through it calls the api. This applies to selected cruise lines.

Terms and Conditions

Onboard credit only applies to certain fare codes that may not be displayed on the website. Please contact Vision Cruise for more information.

P&O:

CARNIVAL:

Norwegian Cruise Line – Free At Sea 

Offer is not applicable to categories IX, OX, BX, MX. Valid on 3+ night sailings. Norwegian Joy, Norwegian Sky, and Pride of America sailings are not eligible for this offer. Free at Sea choice(s) must be selected at least 24 hours prior to sailing and cannot be changed on board. Bookings made within Offer is for new individual FIT reservations and new speculative groups delegates. Qualifying new individual FIT reservations can be moved into an existing speculative group and count towards tour conductor Offer is not valid for affinity or tour operator groups and cannot be held as group block. Offer is capacity controlled and can be withdrawn at anytime. Singles paying 200% of voyage fare qualify. Guest cannot substitute or customize this offer. All guests in stateroom must choose same offer. Government taxes, port expenses & fees, discretionary on board service charges and/or gratuities are additional. Cancellation Fees also apply based on the booking/sailing date; therefore, Norwegian Cruise Line strongly recommends the Not applicable to chartered dates and group types: CMI OP EVENT, CMI OP LG EVENT, INCREG & INCLARGE This is a cruise only offer. This promotion is not applicable on the land portion of cruisetours or bundles. No components included in this offer have any monetary value, are non-refundable and non-transferable. Offer and combinability with other promotional offers is subject to change at any time per Norwegian Cruise Line’s discretion. Applicable to NCL MIAMI, NCL INTL, AUSTRALIA, NCL BRAZIL, and NCL ASIA. Not applicable to CE and UK offices. This is a higher level promotion.

Ultimate Beverage Package:
Applicable to guests 1-2 on the reservation. Guest must be at least 21 years of age at time of sailing to qualify for the Ultimate Beverage Package. Guests under 21 will Variety of spirits and cocktails, wines by the glass and bottled or draft beer up to $15 USD. Includes fountain soda and juice, Free at Sea Booking  A 20% discount will be given on bottles of wine (champagne and sparkling included) purchased on board. Offer is not applicable at Harvest Caye bars, restaurants, or venues. Does not include Ice Bars, room service, package sales, bottled water, ship specific promotions or beer buckets, designated bottled wine, mini bar purchases, fresh squeezed juices, Lavazza coffee beverages, wine dispenser, energy drinks or vending Guest who receive the Soda Package may obtain fountain soda at any bar, lounge or restaurant throughout the duration of Guest’s check may reflect applicable VAT and/or taxes for certain ports or itineraries. Guest is responsible for 18% gratuities on the retail value of the Ultimate Beverage Package ($14.22 USD per person per day) Retail value of Ultimate Beverage Package is $79.00 USD per person per day. Package price is subject to change. Retail value of the Adult Soda Package is $7.50 USD per person per day. Package price is subject to change. 18% gratuities on the retail value of the Ultimate Beverage Package and/or Soda Package are included when booking through When booking through the Australia office, gratuities related to beverage and soda packages are included.

Speciality Dinning Packages: Package prices are subject to change. Guest is responsible for 18% gratuities on the retail value of the Specialty Dining Package prior to cruise. 18% gratuities on the retail value of the Specialty Dining Package are included when booking through the Australia office. Packages are based on a per meal basis. Applicable to guests 1-2 on the reservation. Any Harvest Caye bars, restaurants, or venues, Food Republic, The Bake Shop, Ice Cream Bar, Gelato, specialty items in the Jazz Brunch, Wine Lovers and Murder Mystery lunches, and beverages are not included as part of the Specialty Dining Packages. You may choose to dine in the following venues as part of your Specialty Dining Package for the corresponding upcharges: Ocean Blue ($15 USD), Bayamo ($15 USD), Cirque Dreams and Illusionarium ($10 USD regular seats/$15 USD premium seats/$Specialty Dining Packages include one main course per person at Cagney’s and Le Bistro restaurants. Additional main courses There is no minimum or maximum to the number of meals that can be redeemed in a day, however each meal is counted

Internet Package: 250 minutes per stateroom. Internet package is per stateroom. One login per stateroom. Internet package is not available at Harvest Caye. On Breakaway, stateroom receives an internet package of 250 minutes or 1000 MB of data. Internet package includes activation fee.

$50 USD Per Port Shore Excursion Credit: $50 USD per port shore excursion credit is per stateroom. Credit has no monetary value and is nonrefundable. In the event a port of call or excursion is missed, for any reason, no refund or credit will be issued. Shore excursion credit is applicable for each port, including debarkation port, and is not transferable to other ports. Use the Does not include embarkation ports. Overnight stays count as one port, except Bermuda sailings which can receive up to Shore excursion credit can only be redeemed by calling 1-866-625-1167 or booking onboard.

3rd & 4th Guest Free: See NCLHelp for updated sailings list. Offer valid for guests 3-4 sharing a stateroom with guests 1-2 paying full fare. Offer only valid on select sailings.
3 & 4 Guests Sail Free dates are subject to change at any time without notice. No deposit is required for qualifying 3 & 4 guests. If there are guests 5 – 8 in a reservation, those guests will be required to pay prevailing fares.

IMPORTANT NOTICE: Norwegian Cruise Line reserves the right to charge a fuel supplement without prior notice should the Intermediate Fuel increase above $65.00 USD per barrel on the NYMEX (New York Mercantile Exchange Index). In the event Cruise Line will have sole discretion to apply the supplementary charge to both existing and new bookings, regardless of whether paid in full. Such supplementary charges are not included in the cruise fare. The fuel supplement charge will not exceed Norwegian Cruise Line is not responsible for typographical errors or omissions. Ships’ registry: BAHAMAS and UNITED STATES OF AMERICA. ©2017 NCL Corporation Ltd

No Credit Card Fees on New Bookings Terms & Conditions

• Applies to new bookings only from 22 March 24, applies to deposit, full payments and balances
• Only applicable if using a Mastercard or Visa, American Express will have a 2% fee